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Seal it Securely

Boxes must be closed securely by using two or three strips of tape on both the top and bottom of the box.

It is very important to use a strong packaging tape, do not use: masking tape, sticky tape, duct tape or string.

Tape should be a minimum of 4cm in width.

Label it Correctly

It is important to include a contact name and phone number with the area code.

Ensure the item is addressed to a physical address as we do not deliver to PO Box numbers.

Remove all old labels and stickers from used boxes .

Always include a full return address and phone number on the inside of the box.

Ensure Dangerous Goods requirements are met, see Dangerous Goods Guide below.

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 pacel claim policy